I’m having a hard time rating this complex. There were some good things and some bad things, so I’ll share my pros and cons for penthouse 7.
-walking distance to lots of great places to eat and drink
-area felt safe enough for us to let our 3 teens wander without adult supervision
-penthouse 7 (3 bed, 3 bath) was very spacious and we had plenty of room for our family of 5.
-filtered water provided with free jug refills (bring your own hydroflask, etc)
-had a washer and dryer and both worked effectively so we could do our laundry
-didn’t have any hot water issues with all the laundry and 5 people showering.
-every room had its own thermostat so we were never hot in the condo
-the large pool was nice
-the beach was private
-the beach club was convenient for cocktails
-chairs were included so we didn’t have to pay for chair rental like is very common in Destin, FL where we typically vacation.
-we had a decent view pool/partial ocean
-unit was equipped with enough dishes, pots, and pans for the simple cooking we do on vacation.
-the unit was not very clean. I couldn’t tell you when the floors were last mopped. Our feet got dirty from the floor just being in the unit
-there were ants all over the floor in the main area and coming in through the sliding door
-the hot tub didn’t work.
-the master shower was gross. Pubic hairs from previous guests. I ended up cleaning it while we were there.
-there was a dishwasher but no detergent provided and we couldn’t find any at the local Walmart or convenience stores so even though dishwasher was advertised, we had to wash everything by hand.
-area rug in main room was dirty: hair and ants. I would have vacuumed it but there was no vacuum in the unit.
-the whole unit needed a deep clean and updating. It looked like it was barely surface cleaned between reservations. We definitely left it cleaner than it was when we arrived. We stripped all the beds and started washing the bedding and washed/dryer/folded all the towels we used except what we used the morning of checkout.
-sheets on beds were stained and honestly who knows if they had been washed because they didn’t smell like detergent. Nothing in the whole condo smelled of cleaning supplies when we arrived.
-The walls were very dirty and needed new paint.
-pictures made everything look newer, cleaner, nicer.
-the master bedroom tv volume didn’t work when you tried to watch Netflix. It only worked for tv channels.
-only 1 roll of TP provided per bathroom and we had to ask for more which the front desk couldn’t give us, only our concierge so we had to wait on his availability.
-bugs coming in through one of the window cracks in the stair well up to the top floor.
-the water in the pool was pretty warm which was disappointing it wasn’t really good for cooling off from the super hot days
-the beach had a lot of seaweed and it stunk badly of sulfur. Some days were better than others and there were areas we could go in the water without issue but the piles of everything rotting ashore ruined the ocean smell.
-the beach chairs could use replacing. Some were broken or very worn.
If the condo had been adequately cleaned and not full of bugs I would have been able to overlook some of the other things, but it just isn’t ok to not provide clean units. Especially in times of covid when we are still having to wear masks in the lobby, but then the beds and showers we are using aren’t cleaned and sanitized. You should have seen the stuff I scrubbed up from the master shower and how dirty it was. I’m talking the cleaning soap suds were dirty and dingy colored upon scrubbing. They probably were just rinsing it between guests which is disgusting.
Bottom line: I would only stay here again if deep cleaning were done and then adequate cleaning between guests as well as some
minor updates, like painting and new bedding, were done. It wasn’t worth the price we paid.
a month ago