Catalonia Costa Mujeres All Suites & Spa Deluxe Transportation

I am still currently here. This has not been a good experience with the front desk staff or the food service. Upon arrival, we were told our room would be ready at 3pm. At 3:15, we were told it was ready and we could head to our room and our luggage would be there within 15 minutes.... almost an hour later and a trip back to the front desk, we got our luggage. The king size bed had pillows and linens but the other beds did not. We called about that as soon as we got into our room a little after 3. At 7pm I called again, asking for towels, pillows and linens.... at 8:30 I went back to the front desk, they laughed and said they couldn’t give me any but they would send some. (The kids couldn’t go to sleep until we got them, the mattresses were bare) at 10pm we still didn’t have them, I made a trip back up to the front desk & we finally got towels and linens around 11pm. The food/restaurant situation is less than ideal. We were told we had to have reservations on day 1. Day 2, we were told we didn’t, just go to the restaurant you want and they will put you on the list.... well we went at 6pm and we’re told that the next open spot for dinner was 9:30pm. Them they told us to make reservations the next day at the concierge between 8am and 5pm. The next day I tried to make reservations and was told by the concierge that they had a meeting the day before and decided against reservations. So we didn’t need one. Ok, so no reservations are needed again..... until we went to go to dinner and they were completely closed (the schedule they have says different) so I went to the front desk, they advised me that the hibachi restaurant won’t be reopening. So we tried to go back to the steakhouse that had told us the day before that we couldn’t eat until 9:30pm. Of course they were already full for the day so we got to eat the buffet again. The food quality is pretty poor but the lack of communication everywhere is more than aggravating. This resort is so far from everything that we have went to town for dinner twice but it’s $120 round trip for a ride, plus the cost of dinner. The plumbing doesn’t drain correctly in either sink, the shower water spills out all over the bathroom floor. The room service asks for addictions notes that they don’t read, and just don’t even ever deliver. I do not recommend this resort. We are less than impressed. The plants/landscaping is beautiful but everything else I wouldn’t even give a 1 star.

We had a very nice time at hotel! My daughter loved playing in the kids club. I would recommend buying inflatables before because 1. There very expensive at the shop, 2. If you stay for more than two days it can get very dull in the swimming pool if you have no friends. So I would say that 4 days is about good because otherwise you could get pretty fat. My daughter and partner went crazy for the ice cream bar with four flavours( coconut, chocolate, strawberry and vanilla) and 3 types of sprinkles ( chocolate, rainbow and coconut powder) and a chocolate fountain. I will definitely come back here and recommend for people with kids. I give a ⭐️⭐️⭐️⭐️⭐️ five stars.

This resort is a flat 3 star resort but I in my honest opinion can’t even give it that based on my experience. We have stayed in many resorts in Mexico throughout the years and this place is definitely one of the worst. Details: Alcohol is served 11am to 11pm no exceptions whatsoever and that’s the story of this place with everything. No exceptions for any request. There is only one restaurant operating in the resort and you can eat there only if you make reservations but there is a catch... to make a reservation you have to get up at 8:30am and get to the reservation desk and hopefully you are not at the end of the line because you will not get a reservation. There is no booking reservations for the next day so if you miss your chance to get in the reservation line before 9am you are SOL. If you are one of the lucky few, and you get a reservation, the service in the restaurants is very slow and unprofessional. Drinks were brought out at random, in fact last night we had a party of 6, the waiter didn’t even ask what I wanted to drink, he just kept bringing tequila shots for the table at random. The night before, once we got to the desert part of the dinner we were asked to move to a different room and then left for 30 minutes before we just walked out. Service for everything is so slow and anything you ask for the staff make you feel like they are doing you a favor. It’s such a shame because the grounds of the resort are gorgeous. The mini bar in the room is embarrassing, no 5 star resort has 2 Coronas in the fridge and that’s all. The two beers in the fridge are proportionate to the star level of the resort. Anyway, I’m sharing this honest review and experience in hope to save anyone that read this from having to go through this awful experience. Be ware my friends, if you are looking for a wonderful vacation for you and your family, you will not find it here.

Great Hotel and Resort! Me and my family loved it so much. The rooms are so clean and comfortable. The outdoor installation are so beautiful and brand new. The food and drinks are the best, it was so good prepared and made that you would not want to stop all day long. The attention and customer service was awesome, everyone was so nice and friendly. WE LOVED IT SO MUCH!!!!

PLEASE READ this if you are thinking about staying here!! So I just want to start off by saying this is my third trip to Cancun since July and this is my absolute worst experience ever! I was supposed to stay at this resort for four nights but we ended up leaving after the second day because it was just so terrible. I’m 22 and the best friend that I came with is also 22 and we were treated HORRIBLY by 99% of the staff. Just from more reference I’m light skin and my best friend is dark skin and we were looked at everywhere we went on the resort like zoo animals. Room service is a really big part of the resorts I choose and they advertise it, but upon arrival at the hotel they let us know that they are not currently doing it right now. Out of 12 restaurants that they have on the premises only one is open and you have to wake up at 8:30 AM to go to the concierge to make a dinner reservation. They have a buffet that is open for breakfast lunch and dinner but it honestly is not that good. We also went to the concierge to set up dinner reservations and in the middle of talking to myself and my best friend she walked up to another lady and ask her if she needed help while she was helping us. She had the most poor attitude and we were so nice to her. She also gave us a dinner reservation for 8 and told us that was our time, but when we got to the restaurant the host told us that our dinner reservation was for 6 and we were so confused. Literally this resort is so horrible if you are not of “certain origins” you should definitely not stay here. I’ve had amazing experiences at every other hotel I went to and I’m so happy that we left it saved my trip!