El Dorado Casitas Royale by Karisma Deluxe Transportation

Carr. Cancún - Tulum Km. 55.3, 77710 Playa del Carmen, Q.R., Mexico

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El Dorado Casitas Royale by Karisma
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El Dorado Casitas Royale by Karisma
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El Dorado Casitas Royale by Karisma

Quick information

Opening Hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
Phone number
Phone number: +52 866 527 4762
Website
Website: Click here to go to their website
Map Location
map IMG

About our transportation

Welcome to Mayan Heaven, The Cancun Luxury Airport Transportation provider. We are a company that provides luxury transportation to El Dorado Casitas Royale by Karisma in Cancun and Riviera Maya, we take care of each of our customers from the first contact, when we provide private, safe and reliable Deluxe Transportation from the Cancun Airport to El Dorado Casitas Royale by Karisma and all the Riviera Maya keeping in touch with you.

We understand that your trip is very important for you, for this reason we have all the hotels in our system using Google Tools and we track your flight to make sure that we will be waiting for you on time on your arrival or to schedule your Cancun deluxe Transportation from your hotel or condo to be on time on the airport.

We are a Reliable Transportation Company that uses the technology to provide and excellent service.

When you book your deluxe transportation from Cancun Airport to El Dorado Casitas Royale by Karisma the travel time is around 00:30 hours and when you book your deluxe transportation from El Dorado Casitas Royale by Karisma to Cancun Airport the pick up is scheduled 03:00 hours before, because we considerate 2 hours for documentation at the Airport

Luxury Private transportation Rates

Rates includes taxes and are for private transfers

Deluxe transportation Unidad1
Deluxe vehicle
Persons One Way Round Trip
1 - 3 $105.00 $195.00
4 - 6 $105.00 $195.00
Escalade transportation Unidad1
Escalade vehicle
Persons One Way Round Trip
1 - 3 $150.00 $290.00
4 - 6 $150.00 $290.00
Round Trip
Book transportation now

Last destination Reviews

What people think about this

These reviews are based on what people think about El Dorado Casitas Royale by Karisma, they are not based on the private transportation service

Total reviews: 3,401 Rating: 4.6
Jeffrey Hanson
Been here several times. The grounds are amazing. Food is gourmet. Only downside is beach. Water is beautiful but until the tremendous man-made reef is fully functional, they have a weed issue and waters edge can be rocky. Staff are wonderful, helpful, and friendly. Great that it's adults only. Have a great time.
a month ago
Heather Jones
Very disappointed in this “upscale” resort. Our room was gross, dirty walls and furniture, mold in the shower, generally dingy. And we were in a horrible location getting to wake up to the smell of raw sewage every day! We were left with no towels one day, called to get some, had to hunt down a housekeeping cart as 2 hours later we still didn’t have towels. They apparently do not want guests to stay hydrated as they make water almost impossible to find and get, limiting how much they will bring to your room at a time, telling us one day that room service doesn’t deliver water with orders (they did other days), and other games they seemed to play to keep water from us. The food was bland and some was downright inedible, the exception to this was Kampai. We only visited limited restaurants as even though we were told no reservations were not needed they apparently were and were not easy to get. We were also told we could visit restaurants at all 3 resorts, but apparently that is a sales tactic because when we got there we were informed that certain restaurants were off limits to us. So, my food review is based on limited experience. Drinks were horrible, liquor was not “top shelf” as we were told. I had never had an undrinkable margarita in Mexico until I arrived at this resort! On our first morning there we spent over a hour searching and asking staff for pool towels, they were nowhere to be found. This was a recurring theme during our stay. We decided to have a relaxing spa morning during our trip, however relaxing is not how that ended up. We went to do the hydrotherapy… the steam room wasn’t working, the sensations pool wasn’t working, the jets in the hot tub weren’t working (and it was getting cooler as we were sitting in it), but we got the cold plunge! No one even bothered to talk to us, give an apology, explanation, alternate time, they were rude and unhelpful. We went for our massage to finally relax, and then the fire alarm went off. Again, no communication, just silence. The topper on this is when I checked out I found that the spa had added an extra 1,000 pesos to the tip I had left on the room charge. I could go on and on as our entire trip was basically a comedy of errors by the resort, we had to laugh in order to not cry and scream. This was an expensive resort and I expected to have a good experience for what I had paid.
in the last week
Bradley Woosley
Had our wedding there few weeks back. Was a wonderful place the staff and food were great. The place was very clean. Room service food was so good and the restaurant’s were unbelievable. The staff I would say is the best around. Pools were clean , our room clean and fridge stocked. Would highly recommend this resort. The shuttle service to and from airport was on time and took care of the worry. Getting to and from resort
2 months ago
Joell Maisano
Gorgeous property with a grand lobby and clean, luxurious facilities. We loved all the restaurant options, the friendly service, and the big property with plenty of space to move around (lots of pools, beach seating). My only disappointment was that there weren’t more grab and go food options or snacks. Our family was very well taken care of by the attentive and jovial Ivan P- excellent experience all around!
2 months ago
Morgan S
It's shocking to read that this is considered an upscale, all-inclusive resort. This was not our experience at all. In our group of people, check-in took over an hour each. Rooms were not available when we arrived, either. When we got to our rooms we were shocked... Nothing worked. Our main phone didn't work, we had poor water pressure with lukewarm water, our TV wouldn't turn on, the blow-dryer didn't work, and the jacuzzi would not plug. The all inclusive food and drinks are subpar, at best. There is no fresh guacamole or salsa, it comes straight from a jar. You cannot order food poolside and must go to a sit down restaurant to eat. There is room service, but you are limited as to how many entrees you can order at once. The portions are extremely small and there is very, very limited seafood. The food is not great- bland as can be. The drinks are watered down and when it gets busy at the pool, they simply stop making blended drinks. When it gets busy at the bar, they stop making everything. Upon asking for a martini, I was given a shot of vodka with an olive in a plastic cup. For the money, I expect a little better. The pool is fine, but the hot tub didn't work and the other one was a 15 minute walk away. The bar at the pool is small and gets crowded and there are not many additional options to get a drink. There are not many additional options for pools, either. Additionally, there are many hidden extra charges. You want Sake at the Japanese restaurant? It will cost extra. You want a blended drink in a fun, coconut cup? It costs extra. The beach is not well kept, you are better off walking 15 minutes to the nicer resorts and using their beach which is beautifully maintained. The late night tacos were delicious and one of the few things worth eating. Overall, I was very disappointed and have no intention of ever going back.
a month ago
Google reviews

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