Transportation from/to Ocean Coral & Turquesa

This hotel is awesome. The food, the service, the amenities-all spectacular. We wish we could have stayed here more than 2 nights but unfortunately our travel schedule didn't allow us to do so otherwise we could have stayed there for at least a week or so. Anyways, the overall experience is very positive. It's a big hotel with I counted 4 pools, gym, spa, fresh juice stand, ice cream joint, coffee shop, burger joint and multiple restaurants with multinational cuisines ranging from Asia to Europe to Latin America. There are various activities to take part in and if you want to have a relaxed and laid back experience, you have plethora of options to do so. The service staffs are so amazing, courteous that they make you feel like a royalty. We went with all inclusive option which allowed us to dine in any of the restaurants and eat whatever we wanted. I would definitely come back here without any hesitation.

I went for Christmas 2020. It has taken me a few weeks to write this review because I wanted to take my feelings out of it. I wanted to offer the most constructive review possible.This resort is beautiful. Hands down. The accommodations are nice and the staff are pleasant hard-workers. The resort lacks in effective operations and communications. I wanted to give credit for pandemic restrictions but I can not. The issues I experienced were not solely based on new regulations. They were primarily due to poor management. Among little nuances, my biggest issues were that the food was not good and the Privilege rules were off putting to non-Privilege guests.I was a non-Privilege guest who was constantly reminded of where I did not belong. Many times these were accidents, as the resort is all-inclusive so things like Cabanas appeared to be available to all. I was also in the company of Privilege members, but that didn't seem to matter as staff routinely asked me to leave Privileged spaces. Quite frankly, the Privilege options were not much of an upgrade compared to the standard. My trip ended with me in tears after being constantly shepherded elsewhere, rules of certain areas being inconsistent, hunger, being hounded about joining their club despite declining, and management begging for more money (twice) after I checked out because "they forgot to add charges".The resort is entirely family friendly and adult friendly, it's large, has many amenities, and participates in social distancing and safety precautions. They lacked with coordination. If you have expectations of 4 - 5 star service I would not recommend this place. If you're okay with above subpar then go for it. I'm happy to share the details of my vacation offline. I left with the mindset that nothing could rectify the problems I experienced, except a bottle of wine - which they still asked me to pay for even though it was offered as a courtesy. I don't plan to return.

Absolutely would never come back to this all inclusive “resort”. I’m very disappointed and i hope that other H10 resorts are not as low of quality as this one was. The rooms were not what the pictures standards say they were. The shower leaked and felt dangerous with the amount of water was on the floor after. Shower door didn’t close all the way. When asked for more towels to clean up they made me exchange towels, that i needed! Majority of the restaurants were not open and then the ones that were the portions were seriously 3 bites so you had to order multiple meals. The buffet wasn’t opened for dinner which is always a go to when in a hurry. When you ordered room service since the buffet was closed they only allowed you to order one meal per person. I had to make up other room numbers and tell them more people were in my room to get food. It felt like i was begging for food... at an all inclusive!! Majority of the staff wasn’t friendly, as if they hated their job. The pools were freezing! Not heated at all. I understand Covid is happening everywhere but if you can’t properly staff your resort or even manage it correctly to make sure your guest are happy, don’t open. I ended up leaving the resort for my meals because the food wasn’t edible. I would recommend going elsewhere, that’s about it.

The staff was not friendly at all. Everyone seemed like they hated working there. The friendliest person we encountered was the maid. We upgraded to a privilege suite that was supposed to have an ocean view, but it was partial ocean view. I wouldn't do the upgrade, other than you get to eat at smaller private restaurant/private section of the beach. Even the staff there was slow and not pleasant. There were holes in the curtains, the air filter they had was blowing hot air, and the fire detector was constantly blinking (I think the battery needed to be replaced). There's so many resorts to choose from, I wouldn't come back here just because of the staff.

Never again food horrible staff was 50/50 some people were helpful and others were let’s say not so helpful I highly recommend booking with a different resort was truly disappointed with the whole experience