Welcome to Mayan Heaven!
These terms and conditions outline the rules and regulations for the use of O.D.C. TRANSFERS S.A. DE C.V.'s Website, located at https://mayanheaven.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Mayan Heaven if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By accessing Mayan Heaven, you agreed to use cookies in agreement with the O.D.C. TRANSFERS S.A. DE C.V.'s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Unless otherwise stated, O.D.C. TRANSFERS S.A. DE C.V. and/or its licensors own the intellectual property rights for all material on Mayan Heaven. All intellectual property rights are reserved. You may access this from Mayan Heaven for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. O.D.C. TRANSFERS S.A. DE C.V. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of O.D.C. TRANSFERS S.A. DE C.V.,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, O.D.C. TRANSFERS S.A. DE C.V. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
O.D.C. TRANSFERS S.A. DE C.V. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You hereby grant O.D.C. TRANSFERS S.A. DE C.V. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of O.D.C. TRANSFERS S.A. DE C.V.; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to O.D.C. TRANSFERS S.A. DE C.V.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of O.D.C. TRANSFERS S.A. DE C.V.'s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Please read Privacy Policy
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
At Mayan Heaven, accessible from https://mayanheaven.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mayan Heaven and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Mayan Heaven. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
Mayan Heaven follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Like any other website, Mayan Heaven uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You may consult this list to find the Privacy Policy for each of the advertising partners of Mayan Heaven.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Mayan Heaven, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Mayan Heaven has no access to or control over these cookies that are used by third-party advertisers.
Mayan Heaven's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Mayan Heaven does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
TERMS & CONDITIONS
ABOUT OUR RATES
INCLUDED:
Private transportation
Taxes
10 minute stop for purchase of drinks & snacks
NOT INCLUDED:
Tips
Collections in more than 1 terminal or hotel (contact us to quote cost).
Quotes provided through any of our communication channels are subject to change at any time and are not guaranteed unless the client registers a reservation within 24 hours after receiving the quote (prepayment is not required to keep the rate as long as you get a BOOKING ID). If your travel dates are far away and your planes may change, you can book and modify the details at your convenience (see cancellation and change policies).
Our fares cover only one trip per group, so if your group's arrival is split across different flights, please contact us in advance to accommodate them.
Our rates are advertised in US dollars, however you can pay in Mexican Pesos at an exchange rate subject to daily changes, if your payment will be in cash you must confirm the equivalent in PESOS 1 day before.
To pay online in PESOS you can request a reservation in Pesos through our whatsapp chats, messenger or email.
PASSANGERS ARRIVING ON MULTIPLE FLIGHTS
PICK UP AT 2 DIFFERENT TERMINALS: If your party is split in different flights and you had agree to meet at a certain time to take the same shuttle, you may take the free shuttle that transfers you to any other terminal (Cancun airport has 4 terminals), But if for some reason this is too complicated for you and need us to pick you up at 2 different terminals, you'll have to cover a second terminal access fee for the vehicle (5usd).
For this you must make sure that the flights arrive at similar time. If for some reason one of the flight gets delayed to a certain time impossible for the rest of the group to wait for, the service will be provided with the arrived ones and the delayed ones will have to arrange another transfer.
PAYMENT OPTIONS:
Credit/Debit Card payments are not available with phisycal terminals upon pick up. Only possible to do so online through Paypal or Stripe links provided during booking process or through our contact channels, therefore make sure to pay your reservation the day before you travel in order to ensure you have Wi-Fi to do so.
REMEMBER CASH PAYMENTS ARE ONLY APPLICABLE FOR PICK UPS FROM AIRPORT
If you have decided to pay in cash at arrival, you must mannifest it atleast 48hrs prior to pick up in order to have a vehicle assigned, Otherwise we'll leave your reservation as pending to asign until you contact us and availability is not warrantized.
We take cash in MXN and USD only. Make sure to have cash in exact amount as our drivers won't carry funds for change
Round trips booked with cash payment must be paid full cost of the two trips upon arrival, no parcial payments are accepted.
DELUXE transfers must be pre-paid online atleast 24hrs prior in order to have it confirmed.
HOW IN ADVANCE DO I NEED TO BOOK?
Our website will not stop you from booking the night before your trip but be prudent to confirm directly with our customer service team to make sure your request can be accumplished.
We take our responsibility, regarding the operation of arrivals and departures for your guests, very serious; therefore, we require all your flight arrival/departure information a minimum of 48 hours prior to your arrival.
CANCELLATION POLICIES
Cancellations can be made by e-mail or WhatsApp, 48 hrs Before the service date.
Changes made with less than 24 hours’ notice will be assessed a 50% cancellation fee.
Changes made with less than 12 hours’ notice will be assessed a 100% cancellation fee.
You must speak personally to our customer service staff. Do not have the hotel travel agent or concierge call. We all speak English.
Caribe Shuttle Cancun will refund, within 7 business days of such written notice all deposits for its services made. Minus actual expenses like PayPal Commission or or withholdings incurred by Caribe Shuttle Cancun.
In the event of situations in Mexico, including but not limited to acts of God, acts of government, civil disorder, war, epidemics, strikes or any other similar situation that may be deemed as unsafe or unfit by CLIENT, neither Caribe Shuttle Cancun nor any of its suppliers will be held responsible.
BOOKING MODIFICATIONS: Contact our customer service through the contact numbers stated on your voucher if any changes are needed. Once fixed, click on your confirmation link again to see the updates. It is your responsibility to make sure that your voucher details are all correct, please read your vouchers carefully.
LAST MINUTE CHANGES:
ARRIVALS: We track all incoming flights. However, any flight changes must be reported to our customer service office immediately.
Delayed arrival flights maximum waiting time is 2 hours. We assist our customers in every possible way to make new arrangements. We reserve the right on arrival service to deny changes between 9pm & 5am.
DEPARTURES: Changing pick up time the same day of the service is subjected to availability, if the current operation doesn't permit the change you get to choose between keeping original pick up time or cancelling with right to partial refund.
TOLERANCE WAIT On arrival transfers we consider and after landing process between 40-60 min which is not necessary to request on the booking form, it is considered by default for you to go through customs and claim your luggage. But if we don't hear from you after 60min. the vehicle is retired and penalization fees could be applied.
Pick ups at hotels will have a maximum 10 minutes wait, before we call it a no-show.
HOW DO I SET THE TIME OF PICK UP AT THE HOTEL? When booking on our website, you only need to enter the departure time of the flight and it will automatically schedule the best pick-up time according to your hotel location and upon receipt of your confirmation, the hotel pick-up time It will be stated in the confirmation voucher.
You can request to change the return collection time for your convenience through our customer service channels. However, changing it with a very tight margin will be your responsibility.