Selene Barrera
I honestly don't understand how this hotel has 4.2 stars. Even though the food is included, which is good I guess, the food is not good, it's bland without any authentic Mexican flavor which is the reason you travel to MEXICO!! RIGHT?! Anyway, we had a pretty bad experience with a day pass for a guest that was purchased. He paid $630 pesos for a day pass and thru the day he was being harrased by their security guards and was told the day pass was breakfast lunch and dinner but was denied dinner in the end and told that he needed to pay an additional $280 pesos just to eat their bland a$$ food!! Not to mention the first day we arrived we had people come from everywhere trying to sell you something like chill not everyone likes that! Cleaning crew was great ill give them that but that is the staff who did the good job. The rest of the employees specifically the ones at the front desk were the rudest of all. They have no professional hospitality. Please don't stay here there are way better hotels. Save yourself the trouble.
a month ago 
