Transportation from/to Hotel Casa Maya

the wonderful beach, the average room, the terrible and expensive food, and the service can improve

This is a very nice hotel. Rooms were nice, the view is nice, the pool area is beautiful. We had our kids with us and it was nice to be able to watch them in the pool from a hot tub that overlooked it nearby. The only issue for us was that there is almost nothing within walking distance, so you have to bus or taxi anywhere. We like to try local restaurants and not just the ones in the hotel, so it was disappointing to not have easy access as you would right in the hotel zone. The staff were all amazing though, so if you want the kind of trip where you stay at the hotel most of the time, this is a very nice place to stay.

I stayed here with my son and overall, I was pleased but this hotel is not for everyone. I will start with the good. All employees and 99% of the guests were wearing masks, even outside. The food was really good. We are in the restaurant, the pizza area outside and ordered room service several times. Food was always hot and on time. All the employees were nice and friendly. The small refrigerator in the room kept our drinks cold. There was also a coffee maker and microwave. We had the smallest room (2 double beds) but I was surprised to find a balcony with a great view of the ocean. We were in room 1408. There was no our music, etc at the pool, which I really appreciated. Our room had a room between the bedroom and bathroom that had a long bench and the closet area. This was very useful for keeping luggage accessible and changing clothes. Beds were fairly comfortable. In the lobby, there are 2 stores. One with drinks, including beer to purchase and the other with gifts. Very fair prices.Now the not so good. The room never really got cold. The air ran the entire time but never really cooled. There is no ceiling fan, as this would have helped. There are VERY few channels with English. We had 2 news stations and 2 sports stations. That is it. I scrolled through every channel. The shower head was mounted so low that I had to bend down to wash my hair (I am 5’4”). I am concerned that the room as not cleaned adequately. I found another guest’s sock near the sliding glass door and although we never went to the beach, there was sand on the floor.I would say that if you are going to spend all your time outside the room, like we did, this is a great choice for you. The beach area looks to be one of the best, with lots of chairs. The pool is quite small, so I wouldn’t plan to spend a ton of time there. I do highly recommend the 360 SUP tour across the street (caddy-corner). It is fantastic and they have kayak options too.

We got the upgrade to a sweet on the top floor. Came with a porch, a kitchen/living room, bedroom, bathroom.Everything was nice and large, not giving the feeling of being small in any way shape or form. Staff was great from the very beginning till we left (we showed up a bit early and our room wasn't ready yet so they offered us to leave our luggage at the desk and wait at the bar on the house.)Overall the service was amazing in it's entirety, highly recommended.

Stayed here with our 5 month old son. Friendly staff, super clean room, loved everything about this place. Will be booking again in a near future. The water at the beach is calm and gentle (friendly for babies). Very relaxing!! The pools nice too. The only thing we did not like about our stay was a timeshare company pressuring us to purchase a vacation package. Oh and dont take the taxi from the hotel. Its over priced for the very short distance we traveled. If you are going to use transportation, use R1 and R2 bus.