Nick Tyler
I have stayed at many places in the Cancun area over the years. This place was the worst. Upon arriving and waiting until 3pm to get our room,, we decided that we did not want to stay there. The front desk asked if we would reconsider if they gave us a free upgraded room and that we could go look at it to make sure. There was a nice pool just outside the patio so we decided to stay. It was a mistake. If you are an American, you will have trouble finding others that speak English. Most guests do not speak English. The service was terrible. Water is a basic human necessity and it was very hard to find when everything was closed, which seemed to be from 6 pm to 8 am. They ask you to make reservations for meals so you can stand in line for 45 mins waiting anyway. When we didn't make reservations and just walked in and sat down at a open table, we got faster service. As an American, I would recommend looking at.... pretty much anywhere else.
3 months ago 
