Pat McBride
Awesome hotel! Although smaller and accommodations are 3.5 stars, the service is 5 all the way. From check in, to the extra attention around COVID, to the endless personal service at the beach, bars and restaurants... this hotel is amazing. Luis and Elio on the beach service team are extremely attentive and ensured that the food and drinks were always available. Sebastian, Gustavo and Enrique led the entertainment and kept the activities fun and engaging. Eddy, Alfredo and Juan were awesome bartenders. They provided personal service and always focused on the guests. Ruben was great at customer service in the restaurants and always made it a point to know guest names and take care of us. Juan was a server in the Chianti Italian restaurant and Isis was our waitress in the Umami Japanese restaurant and made the experience to go along with the amazing food, even better. This is a smaller resort, but by far the best accommodations and service. I’m looking forward to my next trip back to Hotel NYX. I live for AC, so the AC comments in other reviews had me a little concerned; however, I had zero complaints. I was there during the hottest time of the year and still found that the AC was perfect. That being said, common sense applies... if you keep the door open, it won’t work as well.
5 months ago 
