Transportation from/to Occidental Tucancún

Resort and staff was great but the food was not good at all.

Our room had an oceanfront balcony, but we were not been able to enjoy it during the day because the hotel was doing work on the roof and large amounts of debris would fall onto the balcony. We did not say anything on the first day because we thought it was a one-time occurrence, but when it happened again on the second day, we told someone at the hotel and they said the work would not be done anymore; however, on the third day (the very next day), there were five people on the roof and the balcony had debris all over the chairs and the floor again—we wondered if they were doing this on purpose since we declined their time share presentation numerous times. We asked the manager for some kind of compensation because we paid a lot of money for the premium room but he said that he could only give us a late checkout (checkout is at 11 and we could stay til 12). I was very disappointed—we paid for rooms in this particular part of the hotel because of the oceanfront balcony, but since we couldn’t use it then it was like an overpriced regular room. I contacted corporate but they did nothing—this was their response: “Dear customer, we deeply regret this situation. I will refer your case immediately so that they can offer you compensation. Thank you very much for your comments”— it was basically lip service. I wondered if we would have had a better experience from a name-brand resort. We really liked the hotel at first but the daily constant harassment (sometimes two or three times during the day) to do their timeshare presentation made our stay less enjoyable as the days went by. The food was alright, but their Italian fare was terrible, and they should stop offering it; and there was flan for only two days—I was expecting flan every night since we were in a Mexican resort. Some of the food that should have been hot were cold. There were times when we waited 15- 20 minutes for them to take our beverage orders (I would have gotten it myself but because of COVID, we can’t do that), and there was usually only one or two people working the buffet line (they should have at least four people); and the hours for meals were not posted so we didn’t know ahead of time that they would be closed—they claim that there is a QR code that we can scan for the hours, but I didn’t see it on the door or on any of the tables when we were there for the week. I think people liked this hotel because they were given unlimited alcohol, but we don’t drink. The beach was alright—the waves were very rough the whole time we were there (the lifeguards flew red flag warnings every day— I don’t know if it’s always like that or just during this time of the year, but the beach further up a few miles barely had any waves. We went to the adult pool (the pool on the very end of the hotel property) and it was algae-ridden and there was visible slime on the pool tiles. At least our bed was comfortable.

My wife and I visited this resort the first week of Sept. 2020. If you are scared of Covid, this is a great place. They did temp checks at the entrance, masks required everywhere except in your room or pool. They even sanitize your bags as you check-in and temp checks when you eat at the buffet!The real downside is more a casualty of covid than the resort itself, but the specialty restaurants were all closed and you only had the option of buffet dining breakfast, lunch, & dinner. And the buffet was generally staffed with only a few and only they could put food on your plate. Severs were very friendly and helpful for anything extra. I found the room service food quality to be superior to the buffet. Had the specialty restaraunts been open I think the food experience would have been much better.As "club members" the members lounge was sparse with "extras" and the premium liquors were limited to Absolut Vodka, Don Anjo Tequila, Captain Morgan Rum, and Jack Daniels Whiskey and only available by request at one of the three bars that were open.All that aside, the rooms were nice and the views were outstanding. Nothing to obstruct and a lot of the rooms if not all had a balcony. Access to shopping and entertainment was all very close and within walking distance. My wife did a girls trip here June 2019 and it was a much different world landscape and she recommended it for this trip. We just wish all the different changes would have been disclosed. We would come back, but we just wish we had been better prepared for the restrictions of restaurants and bars within the resort.

What a fantastic experience! Service is impeccable! Staff go above and beyond! All inclusive so no need to carry a wallet and worry about money. Three restaurants to pick and choose from, Seafood, Mexican and an all round one. Highly recommend the Premier suite sea level, as it's on the ground, literally walk 15 -20 steps to your room and beach. With a hammock on the lawn in front, 2 lounges, tables and chairs on your patio with the ocean and beach in front. Three pools, some have pool lounges which you can lay in the pool with your drinks. There outside bars to get drinks all day long.

Small rooms, old run down rooms, the water runs dirty. The only good thing is the ocean view but the balconies are extremely small. The staff were nice. Don't fall for the presentation, its kinda like a timeshare presentation. The $500 card they promise is not a gift card, but a card to use on future trips to one of their properties.