Martin Francis Gilbert Masik
Hyatt globalist member staying at the Andaz Mayakoba with excellent experience. Upgrade to bi-level suite and excellent treatment throughout the stay. Pablo the front desk manager and a few staff especially Guali really went above and beyond.From our arrival to day we left we felt at home!Dinner at beach side Sotavento was very disappointing (cocktails weak, shrimps not fresh, clams so-so) but the Tinta Del Pulpo was excellent. The octopus Tostada was to die for, the cocktails very good and inventive, the service attentive and price point about 50% of Sotavento. On top the gringa pastor was amazing and we had it 3 times in 6 nights.Gym was small relocated due to covid and bicycles around resort were nice. However in 7 days there isn’t much to explore beyond day3/4...Free minibar with refills was such a nice feature we loved!Wildlife around the resort provided entertainment and we didn’t need a TV at all!We would return definitely, perhaps not for 7 days but a long weekend to relax it’s perfect!
5 months ago 
