Transportation from/to Andaz Mayakoba Resort Riviera Maya - a concept by Hyatt

Hyatt globalist member staying at the Andaz Mayakoba with excellent experience. Upgrade to bi-level suite and excellent treatment throughout the stay. Pablo the front desk manager and a few staff especially Guali really went above and beyond.From our arrival to day we left we felt at home!Dinner at beach side Sotavento was very disappointing (cocktails weak, shrimps not fresh, clams so-so) but the Tinta Del Pulpo was excellent. The octopus Tostada was to die for, the cocktails very good and inventive, the service attentive and price point about 50% of Sotavento. On top the gringa pastor was amazing and we had it 3 times in 6 nights.Gym was small relocated due to covid and bicycles around resort were nice. However in 7 days there isn’t much to explore beyond day3/4...Free minibar with refills was such a nice feature we loved!Wildlife around the resort provided entertainment and we didn’t need a TV at all!We would return definitely, perhaps not for 7 days but a long weekend to relax it’s perfect!

Visited this resort hotel Jan 2020 and it was truly beautiful. The staff was friendly, helpful and always available with a quick call. The golf carts that take you from restaurant to beach or wherever you'd like to dine run frequently. The spa services are so relaxing! Had a massage that left me feeling healthy, strong & vibrant.The food was delicious, fresh and well-seasoned. Breakfast options ranged from the typical toast, jam, muffins to a fab green fresh squeezed juice, and other fresh fruit juices, Poached egss with a luscious tomato sauce, sausages, bacon, scrambled eggs with delish spicy sauces (should you wish!) on the side.And, the landscaping is gorgeous!While this was a business trip, after the work-day was over, The Andaz was a perfect place to relax and unwind.A note: It is a bit of a distance from the airport but WELL worth the 27 min drive (and the hotel picks you up from the hotel; just ask them).

We had an incredible time at Andaz Mayakoba! Of course the location is stunning, it is the perfect distance from Cancun, and feels like a true tropical getaway. The staff is so caring - it's the little things like greeting you by name when you walk in the restaurant - that made our stay feel really special. A few staff members really stood out:- Jimmy and Fernando on the beach were incredibly attentive, friendly, and really prioritized customer service- Eduardo, Carlos and Iliana at the cafe made breakfast one of the best parts of our day - they were so friendly (and the food was amazing, too!)- Mario drove one of the golf carts on the property and he took such good care of us - he even remembered when our car was picking us up and found us on the beach when we were running a little late (it's safe to say we didn't want to leave!)If you are planning on doing a COVID getaway, this is the perfect option. It's safe, there is plenty of social distancing/outdoor dining, and you can truly relax!A few things to note:- I would highly recommend making nightly dinner reservations before your trip - just email concierge - as many of the restaurants do book up which was surprising to me- We loved Tinta del Pulpo, Sotavento, and Casa Amate. Didn't love Cocina Milagro (for dinner)- The room comes with snacks that are free - but there is not much on the property in terms of a place to buy snacks or more sunscreen, so consider stopping on your way from the airport- Most resorts I have stayed at had sunscreen available for guests, Andaz does not, so pack plenty! (this might be a Covid thing)- The resort is pretty spread out, so I would really recommend staying close to the beach - the restaurants are better, and the views are stunning. There are golf carts and bikes, but this might also be a limiting feature for someone who is not very mobile- There are a lot of families here which is totally fine, but the pool is typically full of kids running around and having fun (there isn't an adult pool) which might be an important feature (good or bad) for some (pictured attached)Highly would recommend Andaz Mayakoba!

My better half and myself have been coming to Andaz mayacoba for about a year and a 1/2 and during that time period we were back there at least 4 times considering we come from Cleveland OH USA it’s quite a number of times! The staff is just magnificent Mario, Gerardo and Itzelh... Let me tell you guys!!! They simply always make you feel like family!! They are always prompt ready to help with anything you may need. Hotels maybe gorgeous, breathtaking and all that. But if they don’t have a staff to match all the other qualities above, everything else goes down to the ground. Coming back there for us is not a question IT IS A MUST!!!

We stayed in Andaz Mayakoba for 3 days in March. This was our second visit to Andaz Mayakoba. With Covid 19 and the crowd during the Spring break, the resort managed to make sure we had our masks on, sanitised our hands and maintained social distance.The food was delicious especially in breakfast. There were many different options to choose from. We really liked our chicken quesadillas. The chef, Omar and Ivan, made food for us per our requests even when they weren’t in the menu. The service provided by Celeste was exemplary. She knew what we liked and made sure we got everything we needed everyday.The boat ride in the lagoon was an adventurous ride. Our driver, Juan was very knowledgeable. He explained us the history of the lagoon, the habitat and the houses built on the lagoon. We were thrilled to see a crocodile resting on a rock. My family enjoyed the whole ride and I would say it’s a must try!To get around a resort, we need buggy or bike. Riding the bike was really fun. Buggy drivers were very friendly. Mario, helped us get to places around the resort quickly. He helped us a lot during our stay at Andaz Mayakoba Resort.We were 9 people staying in 3 rooms, beach area suite, beach area double and beach area master bed. Here are some pictures of rooms. They were really spacious and clean.Overall, Andaz Mayakoba is great place to visit with Family.