Rose Caruso
UPDATE:When I attempted to leave early, I was informed that the travel agency I booked through (which their site doesn’t give you an option on) had to work with reservations and come to an agreement. As the stay was over New Years, no one was in the office until after the new year. Needless to say, once the staff found out I had given them a negative review there was a distinct change in how we were treated. The rooms weren’t cleaned as well, management called and argued about the review, and we didn’t receive the final day gift, which for our fellow “privileged” friends was a cute towel animal and chocolate covered strawberries. The non-privileged friends only got the towel animal. Oh, and the light fixture in the shower started pouring water one day. Basically a few key staff members were awesome, and made this tolerable, but that’s it. Also, if you’re wanting to get breakfast before flying out, don’t bother going to the privilege lounge. We were there an hour before our transport, and were 1/2 tables, and STILL didn’t get our food before we had to leave. Super awesome.The food is literally the worst I’ve ever had, most of the “included” amenities aren’t actually included (snorkeling, kayaking, etc), there’s a sales pitch that they con you into attending that took THREE HOURS, and we got food poisoning the 3rd day. Oh, and the room has a wall of mold funk that slams into your face as soon as you open it. We paid extra for the privileged status and it’s not in any way worth it. I will never recommend this resort, and will never return. It is in no way, shape, or form, a 5 star hotel.
3 weeks ago 
