Transportation from/to Antera Suites Playa del Carmen

The hotel is situated in the heart of the city lots of restaurants and shops around, just 5 minutes walk from the beach and another 5 from the ferry and ADO terminal. Room was very big and bright, super clean and comfy. Breakfast is served at the restaurant nearby that offers a list of typical of European and local choices, very delicious. One americano coffee and a juice are included, anything else that is not on the list can be ordered on extra cost but prices are decent. Hotel offers a private underground parking space. Staff is very friendly and helpful.Hotel also has 2 small infinite pools and a jacuzzi on the roof where you can relax and have a cocktail.Ask for a room on the back side of the building as on the front side it is extremely noisy due to a nearby bar that has laud music till 5AM in the morning. Not that on the back side will be complete silence but is way better.

The room was very nice and clean. Comfortable bed (they only had double bed rooms, so as a couple we slept together on a bit small bed for two people).They offer a basic nice breakfast at coffee place right outside the hotel.The rooftop pool was great.Unfortunately we could hear the parties outside until very late at night.The staff weren’t so nice in my opinion.

Very nice hotel, few minutes walking from the beach. Breakfast was nice, fruits, juice and a choice of 4-5 plates for main part. It is noisy as it’s in the middle of the action in Playa, as i don’t have problems w sleep didn’t mind too much. Pool from the roof is also wow, you can see Cozumel from there.

Due to the hotels negligence to keep their stairs clean, My husband broke his foot at this hotel.It started when the cleaning lady would not let my husband get on the elevator to go down to the parking lot. So my husband decided to take the stairs, where he slipped on sand on the second to last step going down to the lobby. The security guard on watch 25 feet away claims he didn’t see anything or hear my husband yelling for help from his post although he had the perfect position to see my husband fall from his post and claims he was tending to someone... although my husband (who is deaf in one ear) heard the security guard chatting with someone at the front.When I tried to speak to the manager that night after a day at the hospital, the receptionist refused to let me speak with the manager and forced us stay another night. Then I was assured that at 9 am the manager would come to our room to speak to me about the incident. At 9:30 am I had to go down to reception, and ask again to speak with the manger. Although the hotel manager apologized, he still refused to do anything about it other than refund us for the night we left early and claim that he was going to fire the security guard on watch. The first time we walked back in to the hotel the morning after this happened the security guard had a huge malicious smirk on his face upon a seeing my husband in a cast and on crutches. The security guard was there the entire morning, making faces every time we walked by and when I asked him why he didn’t help he began to rudely tell me it wasn’t his problem that my husband broke his foot. We felt so uncomfortable at that point, we checked out of the hotel early.Furthermore, to get any resolution, the manager said I would have to go through booking.com and when the site requested a full refund (as the manager said I should do) he declined the refund.To say the staff is rude, negligent, and unattentive is an understatement. It took two days for somebody to explain how to use our private jacuzzi, one of the air conditioners kept leaking water everywhere (a safety hazard on stone floors), the cleaning staff took dirty towels but didn’t replace all of them. While I was speaking to the manager, I overheard another guest complaining about the adequacy of their room and the only option she was given was to be charged more for a bigger room, no other support.After being notified that we were checking out, the hotel manager said he would bring the bags down. Upon checkout we ended up getting help from another guest to take down all our bags and never saw the manager again.We stayed here to support a local Mexican hotel because of the impact that COVID has had on the city - the local economy is extremely dependent on tourism - and now we ended up at a major corporate hotel chain where my husband has been treated extremely well since we arrived.I’ve included photos of my husband’s foot do you can see just how bad it is.

Don't stay here if you want to sleep. There is no way the club next door turn down the volume, instead at 3 am they start live music and is louder 😩. This happens overall in every Hotel in downtown playa. Hotel staff is friendly, The breakfast is good but if you want something extra or different from the menu you will be charged. My favorite was the beds and the staff cleaning and refreshing our room every day! Ps. Some rooms are louder than others 😕