Transportation from/to Hotel Reina Roja

Stayed here for several days. My experience was initially quite positive! Room is nothing special but nice and the redlight theme is cool. The rooftop pool area is rather mediocre with an extremely shallow pool that no one bothered to get into. Its a nice location which is a plus, make sure to request a room away from the street noise so you can sleep at night. Having said this, they would not let my friend visit the room to hang out with me for 5 min! This after having paid hundreds of dollars and having spent over a week at their hotel. The service Score is a 0. That’s all.

If your a tourist visiting Mexico, skip this place. They stole money from a disabled person and pocketed money by overcharged an extra 4 days. This place is a nightmare and don't bother talking to the owner to check the cameras, it showed proof and the owner will be even more rude to youNo business should be open that operates like this, other businesses run their hotels legally and dont steal from tourists either

This place is the biggest rip off!!!! BEWARE when you book with them! They first give you an amazing deal and then tell you that breakfast is mandatory which is $10 dollars on top of your room rare. Then at check in they also want you to pay some crazy taxes of $200 pesos. I booked with trip.com and when I contacted them they said they are not aware of any extra fees. But they will not refund me the money since the room is non refundable!!! For one I refuse to stay in a place where they rip you off just because you are a tourist !!!! For two think twice when you also book with a third party especially if it’s non refundable.

The hotel itself is decent, but BEWARE when booking that some of the promo pricings offered are only for an afternoon stay of a couple hours, not overnight, and the mobile site in English does NOT make this clear without a lot of digging into the links to the fine print (but your receipt after you book sure does, so I don't believe this to be an error in translation)

I originally intended to stay at the Reina Roja hotel in PDC for one week but enjoyed it so much, that I stayed for a whole month. In fact, I have just booked to return again.To review the hotel without giving it an exceptional rating would be difficult to do. Everything from the moment you arrive and see the famously award winning design of the hotel, to the amazing reception staff (Citlali, Dianna, Enrique and Fabian) you are greeted immediately with a smile and fast and efficient check in. I have not come across many hotels that greet you with your name each morning and a smile, like this one from the reception staff.Nothing appears to be a problem for them, as they are informative, helpful and deliver an exceptional service, especially Citlali who simply works 24/7.The chef Juan for the morning breakfast is always on hand to help you and cooks fresh produce each day. Again, an excellent service.And then of course there is the bar service…..What can I say, the Pedro and Mirian team are one of the best I have found and I travel globally and always stay at 5 star resorts, albeit this is a 4 star hotel but in my opinion, with a 5 star service.I came from the Sandos 5 star resort in Playacar and can say without a shadow of a doubt, that the service you will receive here is no different than any 5 star resort anywhere. Go ahead, put any of the staff I have mentioned here to the test and you will not be disappointed.The rooms are spacious, cleaned daily, with up-to-date amenities such as flat screen TV, toiletries and clean towels. The rooftop pool provides a relaxing atmosphere with sunbeds in the shallow end and a short splash pool. Accepted that you cannot swim in it, but it provides an alternative relaxing area and in any event, you have free daily access to the Martina beach club, if you wish to go to a new pool and splash in the sea, all at 44th street.If I can sum this hotel up, it is simply, an exceptional, clean, safety conscious, hotel with exceptional service delivery on all levels.I cannot honestly suggest anything to improve at the hotel, even the out of tune piano in the reception area is quirky and even if I did, I know that if I were to suggest a problem or an improvement, the staff would be immediately on hand to address anything.Value for money is certainly a key consideration here and the location, being right on 5th Avenue is perfect and safe.A definite recommendation to stay here and if you have any problems, just ask the staff who will be more than pleased to help you, I guarantee.Brian