Transportation from/to Hotel Riu Palace Riviera Maya

This is a beautiful mid-level all inclusive property that's note huge (big plus). Most of the employees are fun, caring and professional. The food is average to very good in most restaurants. Our favorites were Krystal (Fusion), the Japanese and the Italian. The Mexican and steak house were our least favorites. The buffet was had a big variety and some dinner items were excellent. The worst part about this resort are the mixed drinks. NONE tasted good or like it had any alcohol. If you enjoy good mixed drinks, look elsewhere. If you can manage by ordering specific brands or if you drink beer (or don't drink at all) you'll enjoy this place.Other positives: Walking distance to Playa. Beautiful beach. Lots of organized activities (although they stop early). No reservations needed at fine dining restaurants. Rooms are a good size with amazing water pressure. All employees wore masks at all times... even when it was very hot outside.Overall, it was good vacation except for the terrible mixed drinks and the bowling alley (that's how noisy and loud it was) in the room above ours. Oh, and they charged us ~$19 to check out at 12 instead of 11. Not cool after spending 4 grands and almost $200 in tips.

Stayed here for a last minute March Madness trip... what an incredible time! Beautiful beach, excellent service, and the food was great. The gym has dumbbells to do plenty of workouts and there is a 25 yard pool to swim laps in while being able to enjoy the beautiful views/landscaping. Will absolutely be coming back again!

I am currently on my second visit to Riu Palace Riviera Maya in 7 months. This is also my second review and I will touch on few things that can get misconstrued.1. Beach vendors...there are quite a few of them trying to sell you items. That’s seems to be the case wherever you go in Mexico. They are not demanding or rude. It’s a way for them to get money. As an African American, they assumed I smoke marijuana and asked if I wanted to buy some. I said “No Thank You.” and that was all. Tourist come here to PARTY so why would ANYONE be so insulted or surprised? One would have to expect an encounter like this. Just say “No Thank You.” and enjoy the rest of your vacation!2. Rooms...I have yet to see an outdated room. From my understanding ALL rooms were remodeled in 2019. Now the rooms did have a little wear and tear but I expected that being that this is a popular resort that houses 1000’s of guest. Unless you had an unfortunate event (broken toilet, cracked shower door, etc) or the type of person that searches a room for its imperfections, you will enjoy the rooms. The beds were average and the rest of the room was nice. I would recommend you upgrade to an ocean view...definitely worth it.3. Food...breakfast was very good. There are a lot of options for picky eaters. I Love the fresh fruit. Lunch buffet...average. Typical American food (burgers, hot dogs and fries) along with fish, chicken, fajitas and multiple salad options. Probably my least favorite dining option but I the best of it. Dinner...the Steakhouse is the best. Japanese restaurant had good sushi by average entree’s. Italian was ok.4. The staff is SPECTACULAR. The grounds are manicured to perfection. The best spot are the lounge chairs on the beach. It’s so relaxing and peaceful. Please do not be discouraged by others negative reviews unless it was something more personal. Is this a 5 star resort, No. But it’s definitely a 4 Star. Please feel free to reach out to me if you have questions.

This was a great quick getaway spot. The staff were all amazing. The property is beautiful and very well maintained. You saw them cleaning and painting and fixing all day long. The rooms were a great size, bright, modern, and very clean. The pools are spectacular and there's plenty of activities if you wanted to do anything. And they were serious about hand sanitizing everywhere. Would definitely go back. Not a 5 star because the food and drinks were just ok.

One of my best stays! A big shout out to Rosario and Michelle and Carlos for the best attention and service. The staff was the best I have experience at an all inclusive vary attentive everyone. Great food I highly recommend the steak house and krystal restaurant. I highly recommend this place. The room was comfortable. Great experience