Jeremy Groce
Hotel is amazing, food amazing, plan for several days if you're all inclusive and want to see all the parks which are included in the package. It's almost like a Disney land there's tons of activities and you'll never need nor have any reason to leave the resort.You're probably wondering why the 3 stars. Well after paying for early check-in we arrived at 10am and our room wasn't ready, no big deal so we decided to go see Tolum. We get back at 1:30pm room still not ready, they told us 2pm. We go eat our food and have a drink (not to mention we do not have any of our luggage because they took it before we found out our room wasn't ready), Come back at 2:15pm room still not ready, their excuse? Check-in isn't until 3:00pm even though we did a early check-in request, and check out is 11am. No problems I'm not hard to get along with, we come back at 3:15 pm room still not ready, finally I complain and show my frustration, only for the manager to say it's my fault because we got to nice of a room (WHAT THE HELL?) . The manager then offers me a room that isn't as nice as the one I paid for right then. I said no I want the room that I purchased and did a early reservation on. He said give me 10 minutes he would promise to get me in my room. Well here I sit typing this out an hour later still waiting on my room,Update: after going to our room and waiting on the hotel employee to find my luggage that has supposedly been misplaced we discover this isn't the suite we paid for...I give up. Here's to liquor drinks and wasting half my vacation day fooling with this hotel....Oh and is you are wondering we got into our rooms at 4:56 pm ...Entire day is gone
3 weeks ago 
