Transportation from/to Princess Family Club Riviera

First of all this resort is fabulous. It's beautiful. All the way from the rooms to the beach. We stayed in the Platinum Suite with a jacuzzi on the balcony. We were even able to get upgraded to an ocean view room which made it a million times better. I definitely recommend staying in platinum because the perks are amazing. Ocean view, upgraded drinks, free room service, private pool, and a private area on the beach with drink service. The reason I rated 3 stars are for two reasons. Number one is somewhat out of their control. 75% of the resort was closed due to Covid. There were only two buffets, one for breakfast and the other for all meals. Nothing was open past 11 (including room service) so just make sure you're full by then. The other restaurants were by reservations only, and only two are open per night. Aside from the from the food places, there were hardly any activities. We went to the basketball/tennis court, and no one was there to get use balls or equipment. The red flag was on the beach for each of the 5 days we stayed so we couldn't get kayaks or paddle boards. Casino was closed and so was half of the shops. It would be nice if the website let you know what is open/closed before you actually get there, but I guess that's why it was so cheap/ If you're looking for a relaxing resort this is it, because that's all there is to do. The second reason is the royal holiday scam they have throughout the property. It starts as soon as you check in -- someone who you think is there to show you around the property, however their anterior motives are shown towards the end. They try to get you to go to a breakfast in which they promise you a 3 night stay at another resort. Thank goodness I did my research and saw the company was a bunch of bologna.Other than that, the staff was phenomenal. Never lacked great service and kind people.

We spent a spring break week at this resort. The place is nice and people work hard to keep it open, but as for 5 star resort some improvements needed. Pros: excellent food, easy reservation system for gourmet restaurants (app is needed, though). Staff is very nice and helpful. Housekeeping is great, rooms are alright, jacuzzi in the bathroom. Pools are nice, pool bar service really depends on bartenders. Miguel was amazing. Beach area is well maintained and beautiful. Concierge friendly and helpful. Loyalty travel program agents, abundant in most Caribbean resorts, are not too pesky. Resort had night programs every night! Cons: very stiff mattress even for a firm mattress fan. Central AC is so loud that it is rather difficult to sleep. Bed linens had this strange smell that bothered me all week. Toilet flush lever is fancy, but hard to manage even for an adult. Ventilation in the bathroom is next to none. Also keep in mind that the resort is very large and arranged in a long strip with only one end facing the beach. We booked a Garden Deluxe Suite which was towards the other end of the strip, so walk to the beach and pools was a bit of an excercise, don't forget your sun protection for this part, or you'll burn just walking like we did :) They do have a shuttle service though, but we didn't want to wait for it.The last bit of advice is for the US travelers. Covid test is only $35/pp, and not very difficult to schedule, but stay on the top of the whole process until you get your results. Upon testing I asked the nurse to send my family results in one email so that I wouldn't have to open 4 emails at the airport. I wish I hadn't done that. My family received their results (not as requested though), I didn't. The nurse probably deleted my email from the system. I had to call the main hospital office 3 times, all three times they hung up as apparently English wasn't the language anybody there knew. Finally on a last day hotel concierge helped me to get through to the nurse while we were out in the adventure park, and she sent my results to my husband's email. Maybe my experience will be helpful for the future travelers.

it was one of the most amazing hotel experiences I have ever had. The hotel is so beautiful and the staff is friendly. The room was comfortable I didn't want to leave.

We stayed here for our anniversary and were a bit caught off guard by the five star rating since we would not consider it to be a five star experience. The room was clean but we only had one sheet on the bed with no other blankets in the room (I think this is common for the region but it still caught me off guard). We also received an early morning phone call every day at about 7am (which felt like 5am our time). We ended up unplugging the phone but on our last morning we were woken up by the fire alarm at 8am with no instruction from the hotel staff. We had to ask someone what to do and they said it was a drill and we could do back to our room...it seemed like a terrible time to run a drill with no instruction to the guests. The food was okay but the restaurants felt like an upscale dining hall. It did not feel romantic, which is what we were hoping for on our anniversary trip. But we did enjoy the beach and the buffet/restaurant/bartender staff were wonderful! Everything also felt very clean and COVID safe, which we appreciated.

The worst resort I have ever been to. Booked a ocean view room with a king. Got there, they put two twin beds and put it together with no ocean in sight. Asked to change the room, they said they have no room available and no bed. Then we go to the restaurants and I’m told I can only order 1 thing at the restaurant even though that is not the case for other all inclusive resorts. It was also expensive and it was a struggle to order drinks here, no workers in sight. When I finally got a chance to order, they never came.