Martin Risse
Upon arrival we were pulled aside and asked for twenty dollars cash to schedule a sales meeting for the timeshare, of which my girlfriend is already an owner. Not a great way to start the trip... Then on day two a group of guests brutally beat another guest at the pool. There was no security at all. About 8 people continued to beat this man bloody with NO staff response. 30 minutes passed while the chaos ensued and continued with no one responding. My girlfriend kept telling for security, but they never came. Absolutely unacceptable. I asked if there were areas with better security and a manager said yes, but we didn't have access to those areas. When I asked for access to the areas with better security, all Julia would say was "let me explain. You cannot go there." When I asked for her name, she covered her badge and would not let me see it. Absolutely unacceptable from a high end resort any time, but especially so during these times. I wish I could give zero stars
7 months ago 
