Transportation from/to Grand Palladium Costa Mujeres Resort & Spa

This resort is AMAZING!! If I could give them 6 stars I would. My fiancé & I went for our birthday's early August & it was Awesome. From the time of Arrival to our departure we were amongst some of the best staff ever. They remembered us by name, always were polite, & always ready to help us in any way. The resort itself is Beautiful, omg! Super clean! The Gastronomy was delicious and beautiful. The service was Excellent all around, but a few Staff members went above & beyond our entire 5 day stay. Juan Enrique Eduardo Manuel Victor David Luis Ronnie Bart Elie & Alberto These guys were awesome to us! I'll definitely come back & bring family! Oh and lastly, GO TO THE SPA... you'll be glad you read this review! Thank you GP for an amazing birthday celebration!

I am writing this review while we are still at our hotel stay. I wanted to highlight something that I felt deserved mentioning. Last night was the Rock n Roll show. It could not be held at the theatre due to a private function so they moved it to the main lobby. I truly commend the performers who were able to put on a great show and navigate the ever changing landscape of people walking in and around them while they were dancing. Well done. My daughter LOVED it.

This is place is gorgeous breath taking. I won't give a full 5 stars for a couple of reasons. I do believe front desk should have more knowledge of rooms info. I asked if my room could be connected with my parents who were also doing check in with me. They said it would be next to each other but not connected. My parents were given a room with 2 beds and my cousin and me were booked on a single bed room… no issue we switched and there was a door that did connect both room. Our power outlets didn't work asked to be fixed they came "fixed" but the issue was still unsolved. The scale and safe on our room was not working either. The lady on the reservation desk was rude when asking to do a RSVP for a big group. Other than that the place is amazing!

Service was almost nonexistent. The resort is very, very large and every time you need to go from one place to another within the resort, you have to wait a minimum of 10 to 15 minutes for the carts to take you - everything is so spread apart. Breakfast was only served at one restaurant. Beach and all pools close quite early…8 PM. The food left so much to be desired, “even at their “fine dining “ restaurants. Very slow in replenishing food, hot food was cold, sea food was scarce-to-none unless you had Paella”, which was always empty. Five star resort???…not even able to get premium liquor, even if you offered to pay extra. The only way you’re able to get premium drinks is to buy the “ENTIRE” bottle at 2/3 times the price you pay in the U.S. If you had a need to call the front desk, you had to let it ring at least 20 times or more if someone answered. If you go to the front desk instead of calling, you wait at least 30 minutes to be taken care of. During our entire stay, we saw a maximum of 2 desk clerks at one time and very long lines. Very, very disappointed for what is supposedly a “5” star resort. I don’t think this was a “capacity “ issue as the resort was definitely not crowded. Never again will we be visiting such resort.

Alejandro Orozco was the absolute best! He helped me and my friends with everything! Super sweet and helpful!! I hurt myself and he made sure the lifeguards came to assist me. Explaining everything with such patient! Our stay was made effortless because of him! We are coming back solely for his help!! I’m telling all my friends and family!