Transportation from/to El Dorado Casitas Royale by Karisma

Carr. Cancún - Tulum Km. 55.3, 77710 Playa del Carmen, Q.R., Mexico

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Quick information

Opening Hours
Schedules have not been defined
Phone number
Phone number: +52 866 527 4762
Website: Click here to go to their website
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About our transportation

Welcome to Mayan Heaven, The Cancun Airport Transportation provider. We are a company that provides transportation to El Dorado Casitas Royale by Karisma in Cancun and Riviera Maya, we take care of each of our customers from the first contact, when we provide private, safe and reliable Transportation from the Cancun Airport to El Dorado Casitas Royale by Karisma and all the Riviera Maya keeping in touch with you.

We understand that your trip is very important for you, for this reason we have all the hotels in our system using Google Tools and we track your flight to make sure that we will be waiting for you on time on your arrival or to schedule your Cancun Transportation from your hotel or condo to be on time on the airport.

We are a Reliable Transportation Company that uses the technology to provide and excellent service.

When you book your transportation from Cancun Airport to El Dorado Casitas Royale by Karisma the travel time is around 00:30 hours and when you book your transportation from El Dorado Casitas Royale by Karisma to Cancun Airport the pick up is scheduled 03:00 hours before, because we considerate 2 hours for documentation at the Airport

Private transportation Rates

Rates includes taxes and are for private transfers

Regular transportation Unidad1
Regular vehicle
Persons One Way Round Trip
1 - 3 $45.00 $85.00
4 - 7 $45.00 $85.00
8 - 10 $45.00 $85.00
11 - 15 N/A N/A
Deluxe transportation Unidad1
Deluxe vehicle
Persons One Way Round Trip
1 - 3 $105.00 $195.00
4 - 7 $105.00 $195.00
8 - 10 N/A N/A
11 - 15 N/A N/A
Escalade transportation Unidad1
Escalade vehicle
Persons One Way Round Trip
1 - 3 $150.00 $290.00
4 - 7 $150.00 $290.00
8 - 10 N/A N/A
11 - 15 N/A N/A
Round Trip
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Last destination Reviews

What people think about this

These reviews are based on what people think about El Dorado Casitas Royale by Karisma, they are not based on the private transportation service

Total reviews: 3,660 Rating: 4.6
Montgomery family
Worst experience we have ever had in Cancun/Playa del Carmen. The concierge assistance is minimal, and their sole purpose is to set up their "membership" presentation. It's simply a timeshare scheme by a different name. Extremely hard sales tactics and if their standard "non members" service is any example... I can't imagine why ANYONE would join. Nothing is what they promise, nothing is explained, and if you want to be treated like a guest, you have to pay extra for everything over what you paid for your stay. Everything above basic services requires an extra fee. The food is great, the wait staff and bartenders are great and hard workers, but the staff that runs and controls everything only care to help if you have joined their "club". The 1 hour presentation was about 2 1/2 hours and we had to say no to THREE different "presenters". The rooms are basic- our safe didn't work and we had to wait in our room for 45 minutes to get it replaced, we wanted to leave and let them handle it, but were told we HAD to be in the room. Our concierge was nice and comped us a massage (as incentive for the presentation) but once we declined the membership, we never saw our "concierge" again and suddenly were ignored for everything. Twice we ordered room service and NOTHING was delivered. Our water and drinks were replaced 1 time over the 5 days we were here. I'd rather stay at a Motel 6 than this place - NO joke, you'd get better service from a local gas station than their management, customer service or concierge staff. If you plan to go ANYWHERE in the Cancun area, do your research and stay at a resort that focuses on service rather than their "membership clubs".
a week ago
Bradley Woosley
Had our wedding there few weeks back. Was a wonderful place the staff and food were great. The place was very clean. Room service food was so good and the restaurant’s were unbelievable. The staff I would say is the best around. Pools were clean , our room clean and fridge stocked. Would highly recommend this resort. The shuttle service to and from airport was on time and took care of the worry. Getting to and from resort
7 months ago
Joell Maisano
Gorgeous property with a grand lobby and clean, luxurious facilities. We loved all the restaurant options, the friendly service, and the big property with plenty of space to move around (lots of pools, beach seating). My only disappointment was that there weren’t more grab and go food options or snacks. Our family was very well taken care of by the attentive and jovial Ivan P- excellent experience all around!
7 months ago
Morgan S
It's shocking to read that this is considered an upscale, all-inclusive resort. This was not our experience at all. In our group of people, check-in took over an hour each. Rooms were not available when we arrived, either. When we got to our rooms we were shocked... Nothing worked. Our main phone didn't work, we had poor water pressure with lukewarm water, our TV wouldn't turn on, the blow-dryer didn't work, and the jacuzzi would not plug. The all inclusive food and drinks are subpar, at best. There is no fresh guacamole or salsa, it comes straight from a jar. You cannot order food poolside and must go to a sit down restaurant to eat. There is room service, but you are limited as to how many entrees you can order at once. The portions are extremely small and there is very, very limited seafood. The food is not great- bland as can be. The drinks are watered down and when it gets busy at the pool, they simply stop making blended drinks. When it gets busy at the bar, they stop making everything. Upon asking for a martini, I was given a shot of vodka with an olive in a plastic cup. For the money, I expect a little better. The pool is fine, but the hot tub didn't work and the other one was a 15 minute walk away. The bar at the pool is small and gets crowded and there are not many additional options to get a drink. There are not many additional options for pools, either. Additionally, there are many hidden extra charges. You want Sake at the Japanese restaurant? It will cost extra. You want a blended drink in a fun, coconut cup? It costs extra. The beach is not well kept, you are better off walking 15 minutes to the nicer resorts and using their beach which is beautifully maintained. The late night tacos were delicious and one of the few things worth eating. Overall, I was very disappointed and have no intention of ever going back.
6 months ago
Mark Nave
What an excellent time we had. All the employees were so welcoming and warm to us. I must say that Andres (Drew), Benjamin (Ben) and Salvador were awesome and took really good care of us. The food, service and entertainment was awesome! We went to the Mexican Fiesta, Awesome!!! Thank you for such a wonderful time!!!
4 months ago
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