Transportation from/to El Dorado Royale a Spa Resort by Karisma

I can't describe it beautifully enough! It was absolutely the most relaxing, clean, gorgeous, friendly place ever! My favorite part was how each section of Casitas shares a main pool with swim up bar. We had some great hilarious conversations with strangers who who became instant friends. We looked to meeting poolside everyday! The room has an indoor and outdoor enclosed shower and a huge jacuzzi in the room and a small private pool outside the patio doors when you don't want to mingle but still be in the water. The wait staff are always ready to bring you a drink!

This was one of my best vacations so far. This resort is clean, the staff are extremely friendly and helpful. They have so many activities to make your vacation enjoyable, drinks every corner you turn, nice restaurants, nightly shows (The Michael Jackson and Dana Kennedy Shows were phenomenal) The Breakfast is to die for and this is coming from someone who doesn't like breakfast. One tip is, don't go to this resort for less than 4 days because you need time to enjoy all the goodies. I saw a few people extending their stays by 2 more days. I would go here again and again if I had no other vacation spots on my list 😁

Worst experience we have ever had in Cancun/Playa del Carmen. The concierge assistance is minimal, and their sole purpose is to set up their "membership" presentation. It's simply a timeshare scheme by a different name. Extremely hard sales tactics and if their standard "non members" service is any example... I can't imagine why ANYONE would join. Nothing is what they promise, nothing is explained, and if you want to be treated like a guest, you have to pay extra for everything over what you paid for your stay. Everything above basic services requires an extra fee. The food is great, the wait staff and bartenders are great and hard workers, but the staff that runs and controls everything only care to help if you have joined their "club". The 1 hour presentation was about 2 1/2 hours and we had to say no to THREE different "presenters". The rooms are basic- our safe didn't work and we had to wait in our room for 45 minutes to get it replaced, we wanted to leave and let them handle it, but were told we HAD to be in the room. Our concierge was nice and comped us a massage (as incentive for the presentation) but once we declined the membership, we never saw our "concierge" again and suddenly were ignored for everything. Twice we ordered room service and NOTHING was delivered. Our water and drinks were replaced 1 time over the 5 days we were here. I'd rather stay at a Motel 6 than this place - NO joke, you'd get better service from a local gas station than their management, customer service or concierge staff. If you plan to go ANYWHERE in the Cancun area, do your research and stay at a resort that focuses on service rather than their "membership clubs".

Had our wedding there few weeks back. Was a wonderful place the staff and food were great. The place was very clean. Room service food was so good and the restaurant’s were unbelievable. The staff I would say is the best around. Pools were clean , our room clean and fridge stocked. Would highly recommend this resort. The shuttle service to and from airport was on time and took care of the worry. Getting to and from resort

Gorgeous property with a grand lobby and clean, luxurious facilities. We loved all the restaurant options, the friendly service, and the big property with plenty of space to move around (lots of pools, beach seating). My only disappointment was that there weren’t more grab and go food options or snacks. Our family was very well taken care of by the attentive and jovial Ivan P- excellent experience all around!