Pamela Lausch
It was supposed to be all inclusive, but half the restaurants weren’t available and didn’t have much to choose from anyway, and the only other thing it included was mediocre drinks at only a couple available bars. They claim you have to make reservations for dinners, which they don’t actually honor, so don’t bother. If you want to eat anything but room service, you have to get dressed up. There was nothing to do, it was a time share so sales pitches at every turn, and seems like everything was another $200 after the initial “please accept our apologies.” When the hurricane was coming, they tried to put us on a lounge chair in the lobby for the night, but my husband can’t sleep on that because of his back, so they put us in a room with no a/c and terrible bed. (Which made me think thank goodness we “upgraded” our room!!) Room service availability was trash, and they didn’t clean our room for several days - we had rotting food in there. We ended up having to talk to the manager about that because no one would answer the phone either. When the hurricane hit, they gave us a box dinner - sandwich, one bag of chips for two people, and a tiny bottle of mango nectar - then locked us in our rooms. The next morning we waited forever for information and nothing came. They had 2 restaurants open for the entire resort (there was nothing wrong with the others) so wait time was ridiculous and the food selection was even less than normal, plus wait staff was not increased so service sucked worse than normal, too. We had one good day spent in the pool meeting people, and one good (super expensive) day taking a taxi 2+ hours away to the Mayan ruins. We spent a 🤬 ton of money for this trip and all the compensation they gave us for such an awful time is a tiny bottle of tequila. It’s cruises for us from now on, IF we go back to Mexico at all because the whole thing left a really bad taste in our mouths.
3 months ago