Transportation from/to Valentin Imperial Riviera Maya

This resort seemed to have more of a “mature” vibe. The grounds are very ornate and integrated beautifully with a lot of greenery. The resort feels spread out and quiet. The quality and variety of food and drink to enjoy is excellent. There are French, Mexican, Mediterranean, Japanese, and Asian cuisine restaurants along with a breakfast buffet and lunch buffet and beach restaurant and all were very impressive to me and my friends. The staff was very friendly and helpful. One of my amateur hour friends neglected to bring pants to conform to the dinner dress code and the concierge was able to loan him some dress pants so he could enjoy the restaurants. I will definitely consider this resort again when returning to Cancun.

We just got home from our first visit to VIM and have to say that it was fantastic. The grounds are beautiful and very well taken care of. The main pool is excellent with 2 poolside bars and plenty of servers wandering around to take care of you. The pool crowd was quite lively, more so than in the other comparable resort we have stayed at, (EPM). We stayed in the basic room, it was very spacious and comfortable, we only showered and slept there so we didn't feel the need to upgrade. From check-in to check-out, any of the staff we encountered were very helpful and always had a smile for you. We ate at all the restaurants and they were all great, we only had to wait for a table once in 8 nights What really won my wife over though was the way they catered for her as a vegetarian, even when there were no veggie options on the main course menu's, they always had a great alternative for her.

I visited here to celebrate our anniversary. Stayed for 4 nights and was really satisfied. The place is wonderful as itself. It's such a big place so be ready to get lost but no worries, there're always people to pick you up and drop at your building😅 Also it's very clean and organized everywhere and the staffs are all amazingly uplifting all the time. Foods are great with so many choices. I'll definitely visit here again. Soon!!!

“THE BEACH IS CLOSED” We checked out of the Valentin after one day. After months of research, the Valentin won out because everyone overwhelmingly said it has the best beach and the reason I flew to Mexico was to drink on the beach and read a book. Honestly, we checked in a were blown away by the staff and grounds. We were given a $100 voucher for a romantic dinner on the beach and I excitedly told the staff that I wanted to get that booked ASAP. They said that I should stop in with the concierge to do that first thing. We signed our paperwork and were blissfully unaware. My husband and I grabbed some food and then set off for the beach! After some walking, I was confused as to why every path to the beach was closed off by caution tape. We finally ran into a staff person who spoke little English but kept saying “the beach is closed.” I laughed because I thought it was a joke… you can’t cancel the ocean after all. Well it turns out that you can- the hurricane last week tore up their beach and they haven’t gotten it put back together yet. It’s been deemed unsafe. However, I flew here for the beach so I was determined to see it. We walked past the caution tape and immediately there was a staff person who quite literally would not let us sit by the water. SO, our room does not have an ocean view and I’ve been here for 24 hours and not seen the water. Let’s be clear- I don’t blame the Valentin for what happened. I don’t even blame them for not having it cleaned up yet. I DO blame them for not communicating the issue to us prior our arrival OR at check-in. I DO BLAME them for giving me a romantic beach dinner voucher and smiling along with me as I stupidly talked about how nice that will be. I DO BLAME them for not apologizing or being sympathetic when I sat down with the front desk to express my dissatisfaction. We got a refund and caught a taxi over to the excellence in Cancun! DO THIS ASAP IF YOU ARE AT VALENTIN NOW! LAYING ON THE BEACH NOW!

Beautiful resort, the service is very excellent. There's all kind of activities that you can do here, besides hanging out at the beach and the pool. During the evening time when you go to dinner they require you to dress up, which I think is nice that everyone gets to dress up. The only thing that wish is that their food was actual Mexican food, but I guess since it's a tourist place they have to cater to the tourists. But overall we enjoyed our stay here and it's a big resort.