Transportation from/to Hard Rock Hotel Riviera Maya

Carretera Playa del Carmen - Tulum Km 72, 77710 Puerto Aventuras, Q.R., Mexico

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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya
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Hard Rock Hotel Riviera Maya

Quick information

Opening Hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
Phone number
Phone number: +52 984 875 1100
Website
Website: Click here to go to their website
Map Location
map IMG

About our transportation

Welcome to Mayan Heaven, The Cancun Airport Transportation provider. We are a company that provides transportation to Hard Rock Hotel Riviera Maya in Cancun and Riviera Maya, we take care of each of our customers from the first contact, when we provide private, safe and reliable Transportation from the Cancun Airport to Hard Rock Hotel Riviera Maya and all the Riviera Maya keeping in touch with you.

We understand that your trip is very important for you, for this reason we have all the hotels in our system using Google Tools and we track your flight to make sure that we will be waiting for you on time on your arrival or to schedule your Cancun Transportation from your hotel or condo to be on time on the airport.

We are a Reliable Transportation Company that uses the technology to provide and excellent service.

When you book your transportation from Cancun Airport to Hard Rock Hotel Riviera Maya the travel time is around 01:10 hours and when you book your transportation from Hard Rock Hotel Riviera Maya to Cancun Airport the pick up is scheduled 03:40 hours before, because we considerate 2 hours for documentation at the Airport

Private transportation Rates

Rates includes taxes and are for private transfers

Regular transportation Unidad1
Regular vehicle
Persons One Way Round Trip
1 - 3 $55.00 $100.00
4 - 7 $55.00 $100.00
8 - 10 $75.00 $145.00
11 - 15 $130.00 $255.00
Deluxe transportation Unidad1
Deluxe vehicle
Persons One Way Round Trip
1 - 3 $115.00 $215.00
4 - 7 $115.00 $215.00
8 - 10 N/A N/A
11 - 15 N/A N/A
Viano transportation Unidad1
Viano vehicle
Persons One Way Round Trip
1 - 3 $128.00 $240.00
4 - 7 $128.00 $240.00
8 - 10 N/A N/A
11 - 15 N/A N/A
Escalade transportation Unidad1
Escalade vehicle
Persons One Way Round Trip
1 - 3 $170.00 $330.00
4 - 7 $170.00 $330.00
8 - 10 N/A N/A
11 - 15 N/A N/A
Round Trip
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Last destination Reviews

What people think about this

These reviews are based on what people think about Hard Rock Hotel Riviera Maya, they are not based on the private transportation service

Total reviews: 8,188 Rating: 4.6
Lindsay Ohmer
This resort is by far one of the best in the area. Absolutely gorgeous and the service was that of a luxury resort. Speaking of which, Mario is the best waiter this world could offer!! He was so professional, attentive, and made us have even more fun! Hopefully when we return he will be promoted because he was that great. I miss the food already. The sushi, the pool-side snacks, the restaurants...omg...my compliments to the chefs. It was an amazing experience and was a truly a vacation where we all felt pampered and taken care of. Did I mention the cleaning service? They all need a promotion as well. There was nothing better than coming back to a perfectly clean and organized room after a long day in the sun. You can't get service like this in America unless you want to drain your 401k. The Hard Rock was very affordable and honestly a steal for what you get. I will be going back ASAP!
4 months ago
Laura Sappenfield
My 11 year old son crying. This is what happens when the water park has been closed every day for 4 days because of rain only in the morning, the pools have been closed half the day every day, food has been hard to find because everyone is shoved into the lobby or in their rooms. They can’t control the weather, but if it only rains in the morning, open the water park and the pizza place outside in The afternoon. . Have something in the lobby to entertain the guests and make sure enough food is available to feed them. The wait staff HAVE been excellent doing what they can, but the management, or lack there of, are making it difficult for them to keep the guests happy. I made reservations for Zen which is in the upstairs portion of the lobby 2 days ago. I was just informed that the only elevator to get up there has been down all week. I have people in my party that are not physically able to take stairs. Would have been good to know when I made the reservations and even better if they had a working elevator. Their solution was to have security carry my mother up the stairs in a wheelchair. 3 flights of 12 stairs each. They refused to let her use the service elevator. She and my dad ended up going back to their room (which has been flooded since the 1st night we were here). The rest of our party went ahead to the upstairs restaurants where a few minutes later, here comes security with an older gentleman that THEY HAD JUST BROUGHT UP IN THE SERVICE ELEVATOR!!!! I spoke to the services manager that came up with him and explained the treatment my mother just received. He took our room numbers and said he would like to discuss it further. Never heard a word from the service manager. 3 out of 4 of our rooms leaked, 1 coming up from a drain in the bathroom, 1 from the patio door and 1 from the roof. And by leaked I mean inches of standing water. Concierge was informed multiple times but the issues were never resolved. On the 2 days of good weather we had, we went to the pool early (8am) only to find that 99% of the pool chairs were reserved for “Diamond Club” members. We finally found 2 open chairs at the very end of the pool. Needless to say, our group of 10 became very close. I almost feel bad for the time share guy that cornered me when we checked out and was waiting on our shuttle.
3 months ago
Matthew Reagan
About a year and half late reviewing, but this place deserves 5 stars and then some. We had the best vacation of our lives here at the Closer to the Sun music festival in Dec ‘19 and can’t wait to beck this December! The hotel itself is first class, scenery and beaches are top notch, rooms are legit (ours had a spiral staircase up to our own open air balcony👌), staff went over and above, the food was good and the delicious drinks never stopped flowing. And we didn’t even check out the skate park or water park but will definitely do that this year. All in all do yourself a favor and go visit Hard Rock Riviera Maya!
4 months ago
Nick Cataldi
I don't even know where to begin. Our first night our room flooded and my daughter got locked in the bathroom. When went down to the front desk the manager we talked to was very helpful and she said she would have us in a new Room by 5:00 in the afternoon. Well 5 o'clock came and went and they still did not have a Room for us. The Room we were promised said they couldn't give it to us now and they would move us to a Room in the same building we were in. This is the same building that was flooded out. So we did get a phone call about 8 and they were going to move it to a new room in Building 9. Which means a lot better the room is a lot nicer and the view is a lot better. Also another problem while we were there just trying to get into restaurants. We tried all week to get into the Mexican restaurant and we could not get an adult.. And the place was only 70% capacity and it wasn't booked at that amount so we don't know why we couldn't get into restaurants and why they made it so hard for us. Also the food was nothing to write home about It wasn't that good And they gave very small portions. Went to the steakhouse one night the stakes were no better than going to a neighbourhood diner. It is very hard to eat when you're out of the pool also. I went and ordered a Burger one day waited a 1/2 hour I asked a guy where my Burger was and he said he didn't even start it yet. The wait time for pizza was also 20 to 30 minutes. A couple good things I can't say the pools were very nice, the lagoon was incredible Views were beautiful.
4 months ago
A T
This hotel was really just OK. Not a hotel I would go out of my way to visit again. The drinks are made with very cheap alcohol unless you ask for a well known brand. I had 9 drinks in one day before I even began to feel a buzz. The bartenders discriminate on service based on nationality, prioritizing Spanish-speaking guests. Meaning taking the person who came after me first if they were Spanish-speaking. I left feeling bad for the workers, there's only so many times you can listen to 'We Will Rock You'. The adults only side is way less enjoyable than the family resort at Hacienda. We were at Hacienda more often than Heaven as they had better food, better pool and beach areas and better outdoor activities. The bathrooms are in an open air environment so if you go with someone other than a family member or intimate partner, you can hear everything going on in the restroom. The spa was pretty good though and they usually run specials during your stay. Food was like Carnival cruise ship food, don't expect much here or from the on-site restaurants either. There were some good picks and the 24/7 room service was a plus. There are much better all inclusives on the peninsula.
a month ago
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