Dayy Well
I am currently staying at this property and I just had to come on here and share my current experience. First, the hotel is exactly as pictured - it's beautiful and we are staying in the penthouse suite. For the most part, the servers are great. The covid precautions are acceptable and the hotel is not full so people are keeping their distance. Now - since we have arrived, we have had issues with the water. The water shuts on and off. I wasn't able to shower last night and this morning they are still trying to fix the issue. The breakfast has been less than stellar as well and I honestly feel like the customer service could be better from the evening staff. There was some confusion with the booking and they did not really do much to help resolve the matter. We booked a penthouse two bedrooms and they stated that they only see that we have two bedrooms for one of the nights. So, the second bedroom is inside of our suite but they won't unlock that door for us until the last night of our stay. If we wanted them to unlock the door for the whole stay, we would need to pay $200. That to me - is not great customer service. I am hoping that this improves, if so - I will update the review accordingly.
3 months ago 
